At Love Catcher LLC, we want you and your pet to be happy with your purchase. If you are not satisfied with an eligible item, you may request a return in accordance with the terms below.

1. Return Period

Return requests must be submitted within 30 days of the date the order was delivered.

Items received outside this return period may not be eligible for a return or refund.

2. Return Conditions

To be eligible for a return, an item must generally be:

• Unused and in its original condition.
• Clean and free from pet hair, odors, stains, or other signs of use.
• In the original packaging, where applicable.
• Returned with any included accessories, tags, or components.
• Purchased directly through our website.

Because our products are intended for pets, items that have been worn, used, washed, damaged, or otherwise affected by use may not be accepted for resale.

3. Pet Clothing and Accessories

For pet clothing and accessories, customers should carefully check sizing information before placing an order.

If a pet clothing item has been worn, washed, altered, damaged, or contaminated with pet hair or other substances, it may not qualify for a return.

We recommend checking the product measurements and sizing information before purchase.

4. Defective or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact us promptly.

Please provide your order information and, when appropriate, clear photographs showing the issue. We will review the situation and determine an appropriate resolution.

For confirmed quality defects or fulfillment errors, Love Catcher LLC may provide a replacement, refund, or other appropriate solution.

5. Non-Returnable Items

Certain products may not be eligible for return when they have been used or are no longer in resalable condition.

Items that have been customized, altered, heavily used, washed, damaged through customer use, or otherwise made unsuitable for resale may be excluded from our return policy.

6. Return Shipping Costs

If the return is due to a confirmed product defect, damage caused before delivery, or an error made by Love Catcher LLC, we may cover reasonable return shipping costs.

For returns due to customer preference, incorrect size selection, or other non-quality-related reasons, the customer may be responsible for return shipping costs.

7. Refund Processing

Once your returned item has been received and inspected, we will process the approved refund.

Approved refunds are generally issued to the original payment method within 3–5 business days after the returned item has been received and the return has been approved.

The time required for the refund to appear in your account may also depend on your bank or payment provider.

8. How to Request a Return

To request a return, please contact us with:

• Your name
• Order number
• Item you wish to return
• Reason for the return
• Photos, if the item is damaged or defective

Please do not send an item back before contacting us and receiving return instructions.

9. Contact Information

Love Catcher LLC
410 Sharpstone Bnd
Stockbridge, GA 30281
United States

Email: tracy@lovecatcherllc.com
Phone: 857-867-8592