At Love Catcher LLC, we are committed to providing a reliable and convenient shopping experience for pet owners across the United States. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.
1. Shipping Area
We currently ship orders to addresses within the United States.
We do not currently offer international shipping.
2. Order Processing
Orders are typically processed within 2–4 business days after payment has been successfully received.
Business days are Monday through Friday, excluding federal holidays.
During promotional periods, holidays, or periods of unusually high order volume, processing may take additional time. If there is a significant delay, we will make reasonable efforts to notify you.
3. Shipping Time
After an order has been processed and shipped, standard delivery generally takes approximately 3–7 business days, depending on the destination and carrier conditions.
Estimated delivery times are not guaranteed and may be affected by weather, carrier delays, incorrect addresses, holidays, or other circumstances beyond our control.
4. Shipping Costs
Available shipping options and applicable shipping charges will be displayed during checkout before you complete your purchase.
Any applicable shipping charges are the responsibility of the customer unless otherwise stated on the website.
5. Order Tracking
Once your order has been shipped, a tracking number may be provided to the email address associated with your order.
Tracking information may take some time to become active after the package has been handed to the carrier.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the customer requests that the order be shipped again.
7. Lost, Damaged, or Delayed Packages
If your package appears to be delayed, lost, or damaged during transit, please contact us as soon as possible.
We may work with the applicable shipping carrier to investigate the shipment and determine the appropriate resolution.
For damaged packages, customers are encouraged to retain the original packaging and any damaged items until the matter has been reviewed.
8. Contact Us
If you have questions about shipping or your order, please contact:
Love Catcher LLC
410 Sharpstone Bnd
Stockbridge, GA 30281
United States
Email: tracy@lovecatcherllc.com
Phone: 857-867-8592